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How to claim a used car

Most of the cars at MAMA CAR are from the first owner in the Czech Republic with a documented service history throughout the operation, and every used car goes through a thorough presale inspection and service and a check of the origin and mileage.
However, each product is in a way worn out if it is used, which increases the risk of damage, and a car is no exception. If a fault occurs on your vehicle, do not hesitate to contact us.
A defect complaint of a used product (used car) is governed by the Commercial Code and, in case the buyer is also an individual (natural person), by the Civil Code - Consumer Protection Act. MAMA CAR guarantees liability under the above terms.

How to claim a used car

  • a personal meeting can be arranged only every Wednesday from 9 to 12 am at any of our two branches
  • bring us the invoice and handover certificate you received when buying the car
  • Beside these hours you can us a complaint proposal in these ways:
    • e-mail:
    • or fill in the complaint form
  • we will contact you back and arrange a specific date for your visit
  • to start a complaint proceedings, the car must be present for inspection and it is necessary to write a complaint protocol
  • if you are asked for a personal meeting, take the invoice, purchase contract and handover certificate with you
  • complaints are dealt with in accordance with the laws of the Czech Republic and warranty terms of MAMA CAR